The Lover's Stone

I gladly accept returns and exchanges on some items.

Contact me within 5 days of delivery.

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

• Items on sale

Returns and exchange details

Some items are not returnable and are noted as such in the listing description. There is no negotiation on this.

Other than those items marked as non-returnable, if you are unhappy with item, please return it to the address on the invoice enclosed with your order which is:

Murdock Estates

Attn: LaToya

620 Park Ave

Suite #281

Rochester, New York 14607

All items must be returned in their original, resalable condition within 2 weeks from receipt.

Beads must not be unstrung and all original packaging must be intact. You will be refunded the purchase price but not shipping.

If an item is broken during transit, please retain all packaging so that the carrier can be notified of the problem and we can file a claim. The carrier reserves the right to inspect the packaging as part of the claims process. Also as part of this process, you will need to complete an affidavit in a timely manner.

Please report damages or incomplete orders within 5 days of receipt. Otherwise we cannot address the problem. Please email us at LaToya@ArtsWithNeteru.com for any questions and concerns.

For international orders, please contact us for more information.

We accept both PayPal, credit cards, money orders, checks (in the State of New York only), Zelle and Cashapp.  We also accept Bitcoin and Ethereum as a currency. Payment arrangements are also available for orders over $50.00.

For international orders, we do not pay VAT or customs duties, nor do we collect payment for these items. These are the responsibility of the buyer so please investigate prior to purchase. If you pay with PayPal, we are required to ship to the valid PayPal address.

We ship most packages in the USA via United States Postal Service. We can use Federal Express if requested but these rates are not reflected in our shipping charges and must be quoted separately.

We are unable to use customer-created shipping labels. By special request, we may be able to use the buyer's account to create a shipping label (Note that both Fedex and UPS require that the buyer's address match the account address.) We do not include a packaging charge in the price of our items; it is included in the shipping price. For orders which we have agreed to ship using the customer's carrier account, we reserve the right to charge a handling charge to cover any special packaging required.

For packages to be shipped outside the USA, a valid telephone number is required by the carriers. Please add it in your comments or email and we will go from there.  

All packages to USA destinations are shipped with documentation and paperwork. Domestic shipping includes tracking and delivery confirmation.

Non-USA packages can only be fully tracked if we use Fedex or UPS as the carrier and the cost of this is very high. The buyer is responsible for any taxes, tariffs and customs charges that may be incurred.

Shipping Time -- Most orders ship within 3 business days from receipt provided the product ordered is in stock. Orders are generally are processed or shipped on Saturdays, Mondays and Wednesdays, except by prior arrangement.

Since we primarily ship by the USPS which is usually the most economical method, we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Arts With Neteru or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Arts with Neteru’s shipping charges depend on the destination of your order and its weight.

Insurance is included for all domestic orders. All orders sent via FedEx or UPS include automatic insurance. We reserve the right to self-insure at our discretion. Faster service via express mail is available at an extra cost if all items are in stock. Please call 585-705-8973 by 11 a.m. USA Eastern Time to make arrangements for packages to be shipped the same day. While we cannot always accommodate faster shipping, we will do our absolute best to try! Domestic shipping includes tracking and delivery confirmation.

Arts With Neteru sells beads and other items that are intended for use by adults and are not suitable either for use by young children or for gifts for young children. Products may cause a choking hazard, may be fragile or contain chemicals that should not be taken internally, or are sharp or otherwise possibly dangerous.

Children under the age of 12 should not use or be given any of our products, unless stated otherwise in the item description. Children over the age of 12 should be supervised by adults when using many of our products.

If you ever have any questions about your order - before, during & after, please send us a message and we'll do our best to reply promptly and address any concerns.

Please don't leave negative or neutral vibrations; we can hopefully make things right for you. Just call us - our number is in every package - or contact us. Thanks for shopping with us!

If you have an issue with your order, we ask that you contact us through e-mail and give us an opportunity to resolve it before opening PayPal claim. We want to have only positive interactions with our customers and will work hard to make sure that you are satisfied.

Except when noted otherwise, our jewelry, medals and charms are made of non-precious metals (which may be gold or silver-plated.) Please take care to remove all non-precious metal jewelry before entering water, including showers, tubs, swimming spools, spas, jacuzzis and saunas, and before washing dishes. Do not wear non-precious metal jewelry when swimming in bodies of water such as lakes, rivers, ponds or the ocean. Moisture on non-precious metal jewelry often leaves dark water spots that are difficult to remove without damaging the finish of the jewelry. Such jewelry may also rust. Put on jewelry after applying perfume and hairspray, as these substances can build up on jewelry and cause discoloration and tarnishing. In addition to dulling the shine of jewelry, the ingredients in perfume and hairspray build up in the crevices of jewelry, trapping dirt and dust. This creates a dark appearance difficult to remove. Avoid wearing non-precious metal jewelry while exercising or during other activities that cause perspiration. Perspiration can discolor some jewelry. The discoloration occurs when the sodium from perspiration dries on the jewelry. Over time, this sodium buildup causes an overall dullness to metal surfaces.